Question 1

Who Is Hangzhou Yucanhang Textile .Co., Ltd?

Accepted Answer

Hangzhou Yucanhang Textile Co., Ltd is a professional manufacturer of Textile Fashion Accessories in China. It was established in 2012 and specializes in the production of high-quality Scarf, Bandanas, Shawl, Beach Cover Up, and fabrics such as Silk, Cotton, Polyester, Rayon, Wool, Modal, Viscose, and so on. They also provide whole customized solutions for customers' own brand service.

Question 2

Are You A Trading Company Or Manufacturer?

Accepted Answer

We are a professional manufacturer specializing in fashion accessories and textiles. There are 3 family factories in Haining, Tongxiang, and Jiaxing City

Question 3

What Machines Do You Have in Your Factory?

Accepted Answer

Fabric inspection machines, single-sided digital printing machines, double-sided digital printing machines, heat transfer printing machines, screen printing machines, dyeing machines, color fixing machines, washing machines, width setting machines, drying machines, fabric cutting machines, sewing machines, and so on.

Question 4

Why Choose Yucanhang?

Accepted Answer

Yucanhang has a young international team, own many years of experience cooperating with over 30 countries in Fashion accessory lines, and focuses on design and supply innovation, one-stop solutions, and competitive products.

Question 5

Which Certificate Do You Have?

Accepted Answer

BSCI, ISO, GRS, OEKO-TEX 100, And more test reports for composition, and eco-friendly. Also, we can assist to get the designated test report for the product and the designated factory audit report.

Question 6

What Kind Of Customers Are You Working

Accepted Answer

We are professional to work with individual brand owners, boutique stores, department stores, clothing retailers, wholesalers, import traders, public social organizations, and advertising media. Also, there are many partners from online stores and marketplaces.

Question 7

Have Your Products Been Exported?

Accepted Answer

Yes, Our main markets are Europe, North America, South America, Australia, and the middle east. They have been exported to the USA, Canada, Australia, UK, France, German, Italy, Spain, Russia, Greece, Netherlands, Romania, Austria, Chile, Brazil, Panama, Turkey, UAE, Saudi Arabia, Egypt, Sri Lanka, Nigeria, Iran, Japan, Vietnam, Indonesia, Singapore, Thailand, Pakistan, Philippines, and so on.

Question 8

What Products Do You Have?

Accepted Answer

Now we have more than 1,000 products. Such as Scarf, Shawls, Twilly, Bandanas, Sarongs, Pareo, Beach Cover up, Hair accessories, Home Sleep series, and 100% Silk Fabric, who want to be a Textile fashion accessory one-stop order station with a strong advantage of custom-made, just give us the actual products or your idea that you want, we will manufacture for you.

Question 9

Can I Get A Sample To Check Your Quality? Any Charges?

Accepted Answer

If the sample is low value, we will provide the free sample with freight collection. But for some high-value samples, we need to collect the sample charge.

Question 10

Do You Offer OEM Service And Can You Produce As Our Designs?

Accepted Answer

Yes. We offer OEM/ODM service. We accept custom design and we have a professional design team who can design products based on your requirements. And we can develop new products according to your samples or drawing.

Question 11

May I Have A New Sample Made With My Design & Logo For Confirmation? Any Charges?

Accepted Answer

Yes. It is ok to make a new sample with your design & logo.
And The sample cost means setting up a charge for the production line.
For little quantities, we suggest that straight for production.
For large quantities, we suggest that sampling first, and the sample fee can be refunded.

Question 12

How Do I Submit A Design To Be Printed?

Accepted Answer

To submit a design to be printed, please email us at [support@ychscarf.com] with a copy of your design and any instructions or details you would like us to include.
We request the design artwork file format with JPG, AI, PSD, PDF, TIFF, or PNG, any one of them is workable, and the file resolution is over 250dpi.

Question 13

How Do I Know If The Color I Choose Will Be Accurate?

Accepted Answer

We use the latest printing technology to ensure that the colors you choose will be accurate and vibrant. If you are unsure of the color you want to use, you can contact us

Question 14

Can You Help With The Design Artwork File?

Accepted Answer

Yes. We have a professional team having rich experience in design and manufacturing. Just tell us your ideas and we will help to carry out your ideas into perfect products. Simply design free, special designs need to pay.

Question 15

What Is Your MOQ? Can I Mix Different Styles To Start The Order?

Accepted Answer

If we have the products in stock, it will be no MOQ. If we need to produce, we can discuss the MOQ according to the customer’s exact situation. And normally we accept mixed orders with MOQ. Please tell us what products you need first.

Question 16

What Is The Lead Time For Sampling And Mass Production?

Accepted Answer

Honestly, it depends on the order quantity and the season you place the order. The general lead time is 2-4 weeks after receiving your order confirmation. Another, if we have the goods in stock, it will only take 1-2 days. The sample lead time would be 5-7 work days After you pay the sample cost and send us confirmed files, Accept Rush orders if needed.

Question 17

What Is Your Term Of Payment?

Accepted Answer

30% down payment before producing and 70% balance payment before shipping.

Question 18

What Kind Of Payment Methods Do You Accept?

Accepted Answer

We accept payment through Bank Transfer, Visa, Mastercard, PayPal, and Western Union.

Question 19

Do You Offer Any Guarantees If I Am Not Satisfied With My Order?

Accepted Answer

We offer a satisfaction guarantee on all of our products. If quality defect you can return it within 7 days of reception for a refund.

Question 20

What’s Your Term For Delivery?

Accepted Answer

Our ordinary delivery term is FCA Shanghai/Ningbo. We also accept EXW, CFR, CIF, DDP, DAP, etc. We can provide shipping by sea, by air, by express, and by mail. We will offer the shipping charges at the most convenient and effective for you.

Question 21

Can You Provide The FBA Shipping Service?

Accepted Answer

Yes, we have good experience in providing professional FBA shipping service.

Question 22

Can I Request To Change The Form Of Packaging And Transportation?

Accepted Answer

Yes, We can change the form of the packaging and transportation according to your request, but you have to bear their own costs incurred during this period and the spreads.

Question 23

How Can I Get The Quotation?

Accepted Answer

You can contact any of our salespeople for it. Please provide the details of your requirements as clearly as possible. Such as material, design, size, color, and quantity. Usually, we quote within 8 hours after we get your inquiry. If you are very urgent to get the price, please tell us so that we will regard your inquiry priority. For designing or further discussion, it is better to contact us via WhatsApp or Email ways, in case of any delays. Whatsapp: 008613646815698 Email: Support@ychscarf.com

Question 24

Can You Give Me A Discount?

Accepted Answer

Discount is available, but we have to see the real quantity, we have different prices based on different quantities, and how much discount is determined by the quantity. Moreover, our price is very competitive in the field

Question 25

Do You Have Any Special Promotions?

Accepted Answer

We are always running promotions and discounts, so please be sure to check our website often.

Question 26

How Do I Track My Order?

Accepted Answer

All orders are secure and encrypted with SSL technology. You can track your order by logging into your account or by contacting our customer service team. Also, you can follow the shipments on the forwarder’s official website.

Question 27

Do You Offer Gift Packaging, And Can You Do Our Own Packaging?

Accepted Answer

Yes, we support custom-made gift packaging for a small additional fee. you just provide the package design and we will produce what you want. We also have a professional designer who can help you do the packaging design. Welcome to contact our customer service team for further details.

Question 28

If L Don't Know What Kind Of Product I Need, What Should I Do?

Accepted Answer

It is easy, you only need to provide the "occasion", "purpose", and "user group" for their desired product and we can suggest the most suitable item or provide an e-catalog for reference. Then you choose the model wanted by providing the model number.

Question 29

Where We Can Get Product Information From?

Accepted Answer

You can contact our international marketing team to get the catalog.

Question 30

Are There Any Special Requirements For OEM Purchases If I Registered My Brand in China?

Accepted Answer

Yes, we require proof of trademark registration and production permission in order to print or emboss your trademark onto the product or packaging.

Question 31

If L Have A Product That Wants To Be Made in Other Special Material, Can You Do It?

Accepted Answer

Of course, you just need to provide us designed artwork file or sample and the R&D department will estimate whether we can do it or not, we will give you the most satisfactory reply.

FAQ